WORK ORDER MANAGEMENT SYSTEM
Jobs That Manage Themselves
The job management solution behind 1.2M+ repairs & installations with multi-channel intake, auto-routing, and live status tracking.
RetailerJob received
Service centreAssigned automatically
SupplierPart shipped
CustomerSMS: visit booked
BrandRepair approved
Closed & settled
FinanceInvoice settledWHAT YOU SEE
Every Detail. Every Job. One Record.
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The customer and how to reach them
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The product, the fault and the serial number
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Every part ordered, shipped and returned
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The full cost breakdown
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A complete log of every status change, message sent, and documentation
Contacts
Product
LogsHOW WORK ORDER MANAGEMENT WORKS
One Platform From Intake to Close
STEP 1 · INTAKE
Receive A Job From Any Channel
Central Workflow connects you to your customers, wherever they operate. Enforceable, custom data rules ensure you capture the necessary information, proof of purchase, serial number, and more.
API integrationsBrand and insurer systems
Retailer portalsReturns logged in store
Customer formsWeb and QR code forms
CSV bulk uploadHundreds of jobs at once
Manual inputPhone and email jobs
New job createdWO-48213
Proof of purchase- Serial number
- Fault description
STEP 2 · AUTOMATED ROUTING
Dispatch to The Optimal Service Centre
Set up custom routing logic per group scheme so every job is routed automatically and immediately. Four routing modes, per-scheme distance rules, an interactive coverage map and a coverage simulator.
New jobWO-48213 · Postcode 2000
Routing rulesMatched on distance, capacity and brand approval.
Service centre A12 km · 4 open jobsService centre B6 km · 1 open jobService centre C18 km · 7 open jobsSTEP 3 · INVENTORY MANAGEMENT
Parts Ordered, Tracked, and Shipped
Manage parts directly against any work order with integrated inventory management.
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Multi-location stock management
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Integrated courier shipping
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Pick, pack, and dispatch workflows
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Returns and stock adjustments
Parts catalogueNorthline · Model NL403 warehousesSTEP 4 · JOB COMPLETION
Uphold The Brand's Standards
The relevant manuals, repair guides, and safety sheets are automatically attached to every job.
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Brand document libraries
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Hazard clauses and per-job safety sheets
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Required-data enforcement
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Audit notes on every job
Document libraryBrand manuals & guidesAttached to every job
Metro Retail24
Shared
Models6Shared
Exploded views12SharedRetailer user guides2SharedService manuals8SharedSafety data sheets5SharedNorthline423Not sharedSTEP 5 · STATUS MONITORING
Keep Every Party in The Loop
Send automated work order event notifications to everyone who needs them.
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Configurable job statuses
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Scheme-specific notification templates
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Send via email, SMS, or third-party systems
3 parties notified
Service centre EmailNew job assigned: WO-48213
Customer SMSYour repair visit is booked
Retailer PortalStatus updated to Repair bookedSTEP 6 · FINANCE & SETTLEMENT
Close The Job
Costs are tracked within each work order, making settlement simple. The integrated finance module then automatically completes invoicing, subcontractor payments, and royalties.
Work order closedClosed
Ready for invoicingQueued
PaidPayment received
Ready for distributionReady
Unlimited Scalability. Pay for Active Use Only.
Zero
Cap on Active Work Orders
Unlimited
Users & Service Locations
Active Users Only
Billing Each Month
See Automated Work Order Management in Action
Schedule a demo with our team to see how our job management solution ensures:
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Every job is processed efficiently from end‑to‑end
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Jobs are completed right, every time, on time
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You stop manually managing every repair
Platform walkthrough30 minute video call with our teamFrequently Asked Questions
What volume of work orders can Central Workflow process?
Our work order management solution has already processed 1.2 million+ repairs, installations, and replacements. The system can process thousands of jobs concurrently, with unlimited scalability.
How does the platform connect to our brand partners' systems?
Is the service network management system customisable?
Why is Central Workflow better than spreadsheets?
THE MODULES
There’s More to Central Workflow
INVENTORY MANAGEMENT
Streamline Distribution
A unified system to manage stock through its entire lifecycle.
FINANCE & SETTLEMENT
Automate Financial Settlements
A single, automated system for invoicing, royalties, and subcontractors.
Our Customers
