SERVICE NETWORK MANAGEMENT PLATFORM
The Central Hub for Your Service Network
Central Workflow connects your brands, retailers, service centres, and customers in a single system that integrates repair work order management, multi-warehouse logistics, and automated billing.
Our Customers
What network operators shouldn't have to do:
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Managing work orders across multiple portals
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Coordinating jobs by email and phone calls
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Reconciling invoices and subcontractor payouts by hand every month
Brands Expect Their Authorised Repair Provider to Deliver
Managing warranties and repairs at scale is messy by nature, with dozens of subcontractors, multiple brand systems, and hundreds of jobs every month – often managed in spreadsheets that can be corrupted by a single wrong click.
Your customers don't see behind the scenes, but they do when it impacts the quality and speed of service.
- Technician assigned
- Customer updated
- Payout matched
Brands & manufacturersSend warranty jobs in by API
RetailersLog repairs, returns and swaps
Warranty providersApprove claims, receive invoicesOne record for every job, from claim to payout, shared with everyone involved.
Service centresReceive, repair and get paid
Warehouses & couriersPick, pack and ship parts
CustomersGet live status updatesCentral Workflow is The Simplified Way to Manage Every Repair
Fulfil work orders end-to-end, coordinate service centres, and automate invoicing with client-specific rules.
With custom integrations and easy-to-use dashboards, your repairs, inventory, and financing go from manual to easily manageable.
WORK ORDER MANAGEMENT
Automate Repair Workflows
Hundreds of repairs flow seamlessly through your service network with end-to-end management and live status updates.
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Automated routing
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Configurable statuses
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Multi-party notifications
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Brand document library
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Instant search with 20+ filters
Search work orders...New work order
ReceivedProduct receivedat service centre
In repairTechnician workingon the repair
DispatchedShipped backto customer
PickItems retrievedfrom inventory
PackItems packedand verified
ShipShipped toservice centre
Main boardNLT3018
Picked1 / 1
Power adapter 24VNLT2592Picked1 / 1
Shipping labelTracking #9405 5118 9956 1234INVENTORY & LOGISTICS
Streamline Distribution
A unified system to manage stock through its entire lifecycle.
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Supplier catalogues
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Picking and packing
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Multi-courier shipping
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Returns system
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Multi-channel ordering
FINANCE & SETTLEMENT
Set Payment Rules Once. Automate Everything Else
Job creation through to invoice generation and payment, managed in a single, automated system.
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Automated settlement & distribution
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Royalties & commissions
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Custom billing models
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Native Xero integration
Last 30 days
Settled
Repairs$14,200.0057%
Royalties$6,150.0025%
Commissions$4,500.0018%SettledSettledSettledWhat This Means For Your Operations
Stronger relationships.
More scalable relationships with brand partners.
Job routedAutoPartner updatedAutoInvoice queuedAutoLess reliance. More resilience.
Less reliance on key people for manual operations.
Back to the customerFaster turnaround.
Less waiting between steps. A faster outcome for the customer.
Ready to See Central Workflow in Action?
Find out what Central Workflow would enable as the hub for your operations. If you like what you hear, our team will design a custom onboarding plan and support you throughout to ensure a seamless transition.
Platform walkthrough30 minute video call with our teamFrequently Asked Questions
What is Central Workflow?
Central Workflow is a Service Network Management Platform that connects brands, retailers, service centres, and customers in one place for end-to-end warranty and repair operations.
