THE PLATFORM
One Platform.
One Workflow.
Every Work Order.
You're coordinating service centres, brand contracts, and hundreds—or even thousands—of work orders every month. Central Workflow runs every piece of it. From initial request to final invoice.
Each job routes to the optimal centre for the brand, product and postcode.
Completed work invoices to the brand under its contract rules.
Royalties and fees settle to subcontractors automatically.
The end customer sees status at every step, without a phone call.
MANAGED END-TO-END
Millions of Repairs & Replacements Managed End-to-End
Every job must reach the optimal service centre, be repaired with the right parts, be invoiced to the brand, and have the correct royalties and fees paid to subcontractors. Every party in the network needs visibility along the way, including the end customer. Here’s how Central Workflow makes all of that possible at scale.
- 1Job Received
- 2Routed to Service Centre
- 3Job Authorised
- 4Parts Ordered
- 5Parts Shipped
- 6Repair Completed
- 7Work Order Closed
- 8Monthly Brand Invoice
Subcontractors Settled
THE MODULES.
The Backbone of Your Service Network
REPAIRS
Streamline Repair Workflows
End-to-end repair management and live status updates.
DISTRIBUTION
Streamline Distribution
A unified system to manage stock through its entire lifecycle.
FINANCE
Automate Financial Settlements
A single, automated system for invoicing, royalties, and subcontractors.
INTEGRATIONS & CONNECTIVITY
Your Operations. Simplified.
Every party in your network has their own connection to the platform, removing the manual communications that fill your inbox.
Brand Document Library
Every product has a service manual that your repair shops and service providers need to access. Easily build and maintain brand document libraries accessible to your service centres.
Customer Portal and Notifications
Enable end customers to request their own repairs through a self-service portal and receive automatic status updates throughout the process.
Public Ecommerce Storefront
Sell your inventory directly to the public in your own branded store. Collect payments and ship orders in one place.
Retailer Portal
Integrated portals enable retailers to lodge their own returns and repairs through a custom-branded interface. No phone calls. No back-and-forth email.
Ready to See Central Workflow in Action?
Find out what Central Workflow would enable as the hub for your operations. If you like what you hear, our team will design a custom onboarding plan and support you throughout to ensure a seamless transition.
Platform walkthrough30 minute video call with our teamFrequently Asked Questions
How does the platform connect to our brand partners' systems?
Integrations with Xero, leading courier systems, and EDI are built in. If your brand partner uses a custom system, our team can build a custom API connection as part of onboarding. Schedule a call with our team for more information.
What does Central Workflow cost?
Can the platform maintain separation between multiple brand contracts?
Does Central Workflow handle warranty claims as well as repair work orders?
We have hundreds of service centres and brand contracts.
How does setup actually work?
Let Central Workflow Simplify Your Operations
Schedule a demo with our team to see the platform in action and find out how Central Workflow can streamline your workflow from start to finish.