Privacy Policy

This Privacy Policy explains how Central Workflow Pty Ltd (ABN 91 623 573 820) ("Central Workflow", "we", "us" or "our") collects, uses, stores and discloses personal information when you visit our website, request a demo, or use the Central Workflow service network management platform (the "Platform").

By using our website or Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide to us directly, information collected automatically when you use our services, and information provided by our customers and their partners.

• Contact details - such as your name, email address, phone number and company name when you submit a form or book a demo.
• Account information - such as login credentials, user roles and preferences for Platform users.
• Operational data - such as work orders, product and serial numbers, customer contact details and service records processed on behalf of our customers.
• Usage data - such as IP address, browser type, pages visited and the date and time of your visit.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate and maintain the Platform and our website.
• Respond to enquiries, schedule demos and provide customer support.
• Process work orders, notifications, invoices and settlements on behalf of our customers.
• Improve, personalise and secure our services.
• Send service-related communications and, where permitted, marketing updates.
• Comply with our legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information. We may share information with trusted third parties only where necessary to deliver our services, including:

• Service providers that host, support or help us operate the Platform.
• Integrated partners selected by our customers, such as courier, accounting and brand systems.
• Professional advisers, regulators or law enforcement where required by law.

4. Data Storage and Security

We use industry-standard technical and organisational measures to protect personal information against unauthorised access, loss or misuse. While we work hard to protect your data, no method of transmission or storage is completely secure.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to meet our contractual obligations to customers, or as required by law.

6. Your Rights

Depending on your location, you may have the right to access, correct, update or request deletion of your personal information, and to object to or restrict certain processing. To make a request, please contact us using the details below.

7. Cookies

We use cookies and similar technologies on our website. For more information, please read our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a request, please contact us:

Central Workflow Pty Ltd
ABN 91 623 573 820
15 Birch Park Road, Bundanoon NSW 2578, Australia
Email: [email protected]